24/7 Out Of Hours Vet Care

What To Do In An Emergency

If you have an emergency during normal working hours then please come straight to Pride Park Hospital in Derby and we will see you immediately.

For emergencies during the day or night, it would help us to prepare for your arrival if you phone to let us know you are coming and what is wrong with your pet. We can also give you advice on first aid and how best to transport your pet. It is always best to bring your pet to us for treatment, rather than requesting a home or roadside visit, as we have all the facilities required for emergency care in the practice.

• Pride Park Hospital: 01332 678333

Home Visits & Transportation Of Pets

Please be aware that owners are responsible for transporting their animals to our hospital, including in emergency situations, where there is access to a full range of equipment, veterinary medicines and appropriate facilities. Owners are encouraged to think about how they can do this and make plans before an emergency arises. Examples include their own transport, a family member, friend or neighbour’s transport, an animal ambulance or a taxi service that will transport animals.

Veterinary surgeons are not obliged to attend away from the practice, unless in their professional judgement it is appropriate to do so. This applies even if owners demand attendance away from the practice or the owner’s personal circumstances mean that they have to make special arrangements to transport their animal to the practice. Where a veterinary surgeon has declined to visit but offered to see the animal at the practice the responsibility for the animal’s welfare rests with the owner.